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"How To Start a TRIP Service

in Your Community Manual"

"...we have been pouring over your manual and

it is a big help. Thanks again."

- Glenna Blake, Mendocino Transit Authority

"I would recommend making this small investment

prior to starting a volunteer driver program. It has

been a wonderful resource to assist with developing

our program in Stanislaus County."

 - Jean Foletta, Program Manager,

Paratransit, Inc. - Modesto, CA

"Our agency is especially interested in TRIP

because it offers a consumer driven solution

to a community problem. We are actively looking

to fund a TRIP model program and the

TRIP Manual has been a great resource.

With the manual we have step by step instructions

 how to get a program from idea to reality."

 - Meggin Lorino at Neighborhood Centers Inc. - Houston, TX

View Table of Contents

$175 +tax&shipping

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To pay by check, email customer service

Customizable Form Package


No need to reinvent the wheel - simply insert

your service's name, contact information, and

service details in pre-designed MS Word forms

and you are ready to go. 

View Contents

NOTE: Only available to organizations that have

also purchased a copy of the "How To Start...

Manual" or a version of TripTrak software

$49 +tax&shipping







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Need help deciding what is right for you?

Please email us at customer service 




Training Riverside




Join the Management and Staff of TRIP Riverside for 2 Days of In-Depth Discussions and Hands-On Training

in the Operation of Your Own TRIP Model Service


You will learn how to adapt the basic model to meet the particular transportation needs of your community or organization.  You will be immersed in 2 days of actual service operations.  The time is short enough to be convenient for most people who will benefit by the training, but intensive.   We are committed to assisting you to start and operate a successful service that mirrors TRIP Riverside or that adapts basic model principles and procedures for specific transportation purposes. 

Business model discussions include service design, logistics, staffing, stakeholder development, and program funding. Operations subjects include marketing, application processing, evaluation of applicant capabilities and needs, eligibility determinations, communications skills, monitoring, control and reporting.  You will also be introduced to the use of ILP’s TripTrak administration software. 

Following his recent training in Riverside, we received these comments from Steve Kramer, who is starting the Solutions for Seniors TRIP service in Goodyear Arizona:

“Because I am a firm believer of not reinventing the wheel, I attended the ILP’s two-day training to learn firsthand how to operate a TRIP Transportation Program. From the moment I walked in the door, Rich Smith and his staff made me feel at home. Their knowledge and patience combined with a relaxed but professional environment helped me gain the confidence that I will be successful from the start. The hands-on experience of entering real time information and being involved in the decision making process for applicants reinforced the learning process. If you are planning on implementing a successful TRIP Transportation Program, I highly recommend the TRIP training provided by Rich and his staff at Independent Living Partnership.“


Training dates are available throughout the year.  Email or call 951-653-0740, x21 for reservations.

The cost of a 2-day TRIP Training in Riverside is $375 per person.  Each training session is limited to 3 participants from one or more agencies or organizations.  Participants arrange for necessary travel and lodging.

Private Cloud Technology

Complete TRIP Model Administration, Management,

Control and Reporting Software

Take the TripTrak Tour

   Process service applications      ●   Manage individual mileage and purpose allowances for each rider     ●   Maintain complete rider and volunteer use and contact histories

   Process mileage reimbursement requests     ●   Print blank rider mileage reimbursement request forms     ●   Maintain history of paid and unpaid trips     ●   Schedule eligibility review alerts

   Manage and report performance for multiple funding sources     ●   Generate statistical period reports by fund, by specific program or cumulatively    

   Report volunteer hours by driver and by funding source     ●    Generate customizable demographic reports     ●   Process and issue checks, individually or in batch    

   Print or export check registry for accounting use in preparation of financial reports

 Hi-Tech and Robust Software - Without Purchase and Upgrade Expense

TripTrak Client Requirements:  TripTrak is a "Private Cloud" application.  As you know, cloud d computing makes applications and data accessible on the Internet instead of on a single computer or network. There are lots of benefits to cloud-based services.  By storing data on the cloud, you don’t have to worry about purchasing storage devices or backing up your data yourself - everything automatically backs up and updates anytime a change is made.

Cloud applications are low in cost and are very easy to use.  The end-user doesn’t have to know anything about the underlying technology.  The cloud service (TripTrak) is responsible for IT assets and maintenance.  It provides the latest tools without a maintenance burden for the user.  It provides maximum flexibility and connects authorized users online no matter where they are.  Application updates are free and automatic.

1.  Storage is unlimited
2.  The only bandwidth constraint is the access speed of the end-user

3.  The application is not a browser based application

4.  There are no requirements for a Java or .NET framework updates.

End-user requirements are
the Windows XP  SP3 or higher operating system - Internet connection(s) - a client access GraphOn software that provides the secure, encrypted connection with the TripTrak private cloud server (we provide).


   Password accessible by any authorized users        Private secure database included –no installation necessary and no maintenance required    

   Software enhancements are free and automatic     HIPAA compliant daily backup        Redundant, off-site data security

   Low cost monthly use fee – in everyone’s budget at $47.35 per license        Multiple users allowed, one at a time        Simultaneous connections are possible with multiple licenses


The Easiest and Most Efficient Way to Run a TRIP Service

For about $2.15 per day, you can save up to $40 a day in unneeded employee expense...........

Purchase single license

(Annual administrative fee of $50 is required)

$275 (one-time fee)

One monthly subscription is needed to

permit use by multiple authorized users, one at a time


  •  Permits use by multiple authorized work-stations, one at a time

Annual administrative fee

$50 each (required with license purchase)


One-year single license use subscription (separate transaction)

(3 hours of remote training are required - waived with Training in Riverside)

$47.35 per month

3 hours of remote TripTrak orientation and use training

$105.00 (required with subscription - waived with Training in Riverside)


Who Will Be Your Volunteer Driver

Passenger Pamphlets

Designed by the Independent Living Partnership for TRIP Across America

Colorful, positive and informative four page tool, printed on heavy, coated paper to assist TRIP Model staff talk with passengers about the self-recruitment of volunteer drivers.  What volunteers say about how they were recruited and what they would say if asking someone to be their volunteer, plus a discussion of how to start a conversation with almost anyone and the importance of rebuilding our social network.  Available in English and Spanish.

$19.85 per package of 25 +tax&shipping 

Select Quantity

Happy Birthday from TRIP Cards

Designed by the Independent Living Partnership for TRIP Across America


Sending a birthday card to your TRIP passenger helps them understand that you truly care about them.  In many cases, it may be the ONLY birthday card they get!  We have received many calls and notes from TRIP Riverside passengers telling us exactly that!  Sending the cards each year is also an effective and inexpensive way of verifying if the continuing enrollment status of your service participants is warranted.

$27.25 per package of 25 cards and envelopes +tax&shipping

Select Quantity

Custom Data Technology

and Application Development

Put the TRIPtrans experts to work for you - database conversions, custom TripTrak Forms or Reports, custom programming to meet your unique needs, database design and development, the development of specific software applications for effective and efficient operation of other program services your organization provides, add-ons to custom software you are already using ....Other things??  Please Ask.......

 Email Your Contact Information for Consultation and Estimate

Need help deciding what is right for you?

Please email us at customer service


Please let us know what other support services and materials you would like TRIPtrans to provide....

Please email us at customer service


It is the goal of the Independent Living Partnership to make it easy for organizations and communities to operate their own TRIP Program